Terms of Sales

Preamble

ShivShakti is a brand of the company ANP, an e-commerce company specializing in the sale of products related to lithotherapy.

ShivShakti works towards the liberation of the lithotherapy market in order to provide consumers with a wide choice of products linked to well-being at the best prices and in the best quality and delivery conditions.

Customer satisfaction is the key to ShivShakti’s success.

These general conditions of sale (hereinafter referred to as “CGV”) apply without restriction or reservation to any purchase of products made on the website www.shivshakti.fr (hereinafter referred to as the “Site”) and offered by the company ANP, with share capital of 100 euros, whose head office is located at 1 Rue Mondésir 44000 Nantes, registered in the Nantes Trade and Companies Register under number 911 564 177 (hereinafter referred to as the “Seller”) to its customers (hereinafter referred to as the “Customer”)

- As a security measure and regarding the head office, our gems and minerals are not stored at this address - And no returns will be made to this address; Please follow the procedure below –

Scope of application of the General Conditions of Sale - Acceptance and modifications

Any purchase of a Product on the Site implies express and unreserved acceptance by the Customer of the General Terms and Conditions and the Personal Data Protection Policy of which the Customer acknowledges having read, by checking the box provided for this purpose during creation. of his account and the validation of his order.

The General Conditions of Sale completely replace previous versions of the general conditions of sale, which, therefore, no longer apply.

The General Terms and Conditions constitute the entire agreement between the Seller and the Customer. If one of the provisions of the General Terms and Conditions proves to be invalid or not applicable, it in no way alters the other provisions.

No tolerance or delay by the Seller in the implementation of its rights may prejudice or restrict the rights of the Seller, and no waiver of these rights and no waiver of relying on a contractual violation will be presumed to constitute a waiver of rights. other rights or to rely on a subsequent contractual violation.

The Seller reserves the right to modify its General Terms and Conditions at any time, in particular to improve its services or to comply with any new applicable regulations. The applicable General Terms and Conditions will be those in force on the date of the order by the Customer. The Customer is therefore advised to regularly consult the General Terms and Conditions on the Site to keep informed of any new updates.

Article 1: Order

The Products for sale on the Site are reserved for people with full legal capacity to place orders on the Site.

Creation of customer account

Before any order, the Customer is invited to create an account on the Site from the dedicated section accessible directly from the menu bar of the home page.

The information required to create the account is: a valid email address and a password. During the first order, other information will be requested from the Customer: first and last name, a telephone number, a billing address and a valid email address subsequently corresponding to the Customer's identifier.

During each new visit, if he wishes to place an order or consult his “My Account” space, the Customer must identify himself beforehand using his strictly personal and confidential information chosen by him.

The Customer is required to preserve the confidentiality of his identifiers. In the event of loss, forgetfulness or misuse of their identifiers by a third party, the Customer must immediately inform the Seller by contacting Customer Service at the following email address: contact@shivshakti.fr.

The Seller informs the Customer that the creation of his personal account on the website is a unique account. Your usernames and passwords remain unchanged for any connection.

Purchase

To make a purchase, the Customer must place their order directly on the Site.

The Customer selects the Product(s) corresponding to their search and adds them to their basket. At this stage, the Customer may be required to provide certain information (example: wrist size, specific request for customization) so that their choice of Product selection displayed is adapted to their wishes.

The Seller takes all necessary steps to ensure the reliability of this information on its Site. Despite monitoring and daily updating, the Seller cannot incur any liability due to technical inaccuracies, typographical errors or omissions that the content of the Site may contain, nor for the results that could be obtained by the use of these information. It is also specified that the use of Lithotherapy does not in any way replace traditional medical care and the Seller systematically recommends medical advice.

The Customer acknowledges that the photographs, information and visuals of the products presented on the Site have no contractual nature. Concerning natural stones whose appearance and color may vary, under no circumstances will the Seller be held responsible for any fact linked to the image of the Product concerned.

The Customer is required to provide all the information necessary for the proper execution of delivery of the Product: name, first name, delivery address and billing address if different, telephone number, e-mail address. If the Customer already has an account on the Site and wishes to validate his order, he will be automatically redirected to an identification page and will be required to identify himself.

At this stage, the order is the subject of a summary indicating the following elements: Product(s), quantity(s), unit price, possible reductions, delivery method, delivery costs and total amount of the order. The Customer may return to his order, complete it, modify it or cancel it as long as he has not validated it. Once the Customer has clicked on the “Confirm my basket” button, the order will be validated.

This validation is subject to prior knowledge and express and unreserved acceptance, via a check box, of these General Terms and Conditions and the Personal Data Protection Policy by the Customer, and implies an obligation to pay.

Once the basket has been validated, the Customer will choose their delivery address then their payment method.

Once these three steps, validation of the basket, choice of delivery and choice of payment method have been carried out by the Customer, the seller sends the Customer an email confirming the order within twenty-four (24) hours from of the registration of the Customer's order. If the Customer does not receive the order validation email within the indicated time frame, the Seller invites them to contact Customer Service at contact@shivshakti.fr

The sale is considered final from the registration of the order after receipt of the order validation email.

It is specified that collection by the Seller of the entire amount of the order will be made at the time of confirmation of the order; confirmation of the order will be notified in particular by e-mail to the Customer.

In the event of an incident relating to the Customer's order, in particular a payment or supply incident, a problem linked to the unavailability of the Products, an order anomaly, the Seller undertakes to inform the Customer.

Possibility of canceling the order before preparation

The Seller offers the Customer the possibility of returning to his order and canceling it in whole or in part before the order is prepared by the Seller. Cancellation will no longer be possible by the Customer once the order status is informed: “In preparation”.

To make a cancellation (total or partial), the Customer can do so directly via customer service at contact@shivshakti.fr

In the event of cancellation of the Product(s) by the Customer or by the Seller before confirmation of the order, no payment having been made by the Customer, no reimbursement will be due to him by the Seller. However, if the Customer wishes to cancel their order after confirmation of the order, then the Customer must refer to the return and refund terms provided for in article 7.1 “Right of withdrawal” mentioned below .

Article 2: Availability of products

The Products offered are those which appear on the Site, within the limits of the Seller's available stocks.

The Customer acknowledges that the availability of the Products, provided by the Seller at the time of placing the order and upon receipt of the order validation email, is indicated for information purposes only. Despite regular updating of stocks, an availability gap may occur between the stock indicated on the Site at the time of validation of the order by the Customer and the stock actually available when the validation of the order is recorded by seller. In this context, information on the availability of the Products is provided at the time of order confirmation.

In the event of a stock shortage, the Seller will find out if it has an equivalent Product with the same properties, quality and similar price, and will offer a replacement Product to the Customer. The Seller may also request a delay for restocking, which the Seller will inform the Customer of.

If there is a price difference between the Product ordered and the Product delivered, it will be treated as follows:

in the event that the value of the replacement Product is greater than the amount of the Product initially ordered by the Customer, the difference in amount between the amount of the Product ordered and the amount of the Product delivered will not be invoiced to the Customer. The Seller will bear the cost of the difference and will invoice the Customer for the amount of the price of the Product ordered.
in the event that the value of the replacement Product is lower than the amount of the Product initially ordered by the Customer, the difference in amount between the amount of the Product ordered and the amount of the Product delivered will be adjusted in favor of the Customer. The Seller will update the price downwards at the time of confirmation of the order and the amount charged to the Customer will be the price of the replacement Product.

The Customer may refuse the replacement Product by following the return procedures provided for in Article 7 of these General Terms and Conditions.

If no Product meeting the above criteria is found by the Seller, the Customer will be notified by e-mail as soon as possible. The Seller will then proceed to partial or total cancellation of the order.

The Seller reserves the right to modify its catalog of Products available on the Site at any time. Each Product is presented on the Site in the form of a description listing its main characteristics.

Article 3: Price

The price of the Products appearing on the Site is expressed in Euros (€) VAT not applicable.

The Seller delivers to mainland France, Corsica (excluding DROM-COM), Belgium, Switzerland, Germany, Luxembourg in particular.

After purchasing a product on the Site, the Customer will decide whether he wishes to export it to the DROM-COM or any country outside the EU. As such, the Customer will be considered an exporter and must complete the customs formalities in accordance with applicable laws and regulations in force. The Seller does not charge tax on products and no form will be given to the Customer for this purpose.

The prices indicated do not include delivery costs, the amount of which varies depending on the delivery method chosen by the Customer at the time of validation of the order.

Delivery costs are fixed and indicated on the Site at the time of validation of the order by the Customer. Delivery costs are added to the price of the Products ordered.

The Seller reserves the right to modify its prices at any time, it being understood, however, that the list price displayed online on the day of the order will be the price applicable to the Customer, unless there is a blatant price error of which the Customer will be informed as quickly as possible. .

As part of promotional activities, the Seller may distribute discount vouchers free of charge. The use of these discount vouchers is defined below.

Article 4: Promotional codes

Promotional codes applicable to all or certain purchases of specific Products and services (delivery costs) made on the Site may be offered at any time by the Seller as part of promotional actions.

The use of the promotional code is defined in these General Terms and Conditions.

Promotional codes are valid for a limited period and can be used once for a single order. They are not transferable and cannot be exchanged or purchased from the Seller. Unless otherwise stated, the Customer who has received the promotional code will be the only one able to benefit from it. A minimum and/or maximum purchase amount can be specified for each promotional code.

The use of a promotional code applies as follows: in the event that the value of the order is greater than the amount of the discount indicated in said promotional code, the difference between the amount of the promotional code and the amount of the order will be the responsibility of the Customer who must pay for it by any means of payment offered.

In the event of a total or partial return of Products affected by a promotional code, the amount of the promotional code applied to the order linked to the returned Product will be deducted in proportion to the amount reimbursed to the Customer by the Seller.

Article 5: Payment conditions

5.1 Payment methods

Before selecting the payment method of their choice, the Customer must first:

add the Products he wishes to order in the basket;
modify, if necessary, your order (quantities, references, etc.);
check your delivery address or enter a new one, if applicable;

Once these steps have been completed, the Seller offers the Customer several payment methods to choose from via a secure transaction:

By bank card with immediate or deferred payment (CB, VISA, MASTERCARD, AMEX);
By PayPal (via the PayPal system);
Wire Transfer
By cheque

In the case of payment by credit card or Paypal, immediate payment is required upon validation of the order. Paypal commissions are not the responsibility of the buyer. The Customer is redirected to the secure payment interface of the payment provider in order to securely enter their bank card details or PayPal account details and validate the payment.

A period of 72 hours is allowed for payments by bank transfer and check. The Customer must send an email to contact@shivshakti.fr to place their order and obtain the banking information necessary for payment. The order will be shipped upon receipt of payment. The order will be canceled if payment is not received within the agreed deadlines.

5.2 Payment and transfer of risks

Fight against fraud and secure payments

In order to fight against fraud and to protect the interests of its customers, the Seller has implemented payment security procedures on its Site. When the Customer clicks on the "Validate my basket" button when finalizing their order, the Seller's payment partners carry out a check of the validity of the bank card number and ensure that it does not object of opposition. When the Customer places the order, at the payment stage, the Seller carries out the authentication and authorization of payment via control with the issuer of the bearer (Customer) and the GIE CB .

At the time of validation of the payment, the Customer is thus put in contact with his bank, via a redirection to the bank's website, to finalize his order and validate his payment (example: reception of an SMS with a security code ). If payment is accepted, the Customer will be able to finalize their order on the Site.

No banking data passes through the Seller's systems.

Reimbursement will be made with the same means of payment as that used by the Customer during their initial order, unless reimbursement by the initial means of payment proves impossible or, if the Customer and the Seller agree on a different means. .

The different reimbursement method used by the Seller is bank transfer. The Customer must return their Product to their customer account and complete the information in their Bank Identity Statement (RIB-IBAN) under their sole and entire responsibility. In the event of incorrect, incomplete or incorrectly entered contact details/entries by the Customer, the Seller cannot be held responsible.

In the event of fraudulent use of any means of payment, the bank card holder is invited to immediately contact their bank to find out the steps to follow and the reimbursement terms. The Customer may demand the cancellation of the payment, and the reimbursement of any sums paid by providing the Seller with a copy of the complaint.

Payment obligation

Any order placed on the Site requires the Customer to pay the price in full. However, payment will only become effective upon confirmation of the order by the Seller.

The Seller will not be required to deliver the Products ordered by the Customer in the event of an order not paid in full. Payment will only be considered final once the Seller has actually received the sums due.

In the event of a payment incident (fraud, unpaid), the Seller reserves the right to refuse validation of the payment and therefore to reject the order.

Transfer of ownership and risks

The Seller retains full ownership of the Products sold until full payment of the order price, in principal, costs and taxes included.

The Seller reserves the right to claim products sold and remaining unpaid. As such, in the event of a claim, the Customer undertakes not to modify, incorporate, resell or pledge the products sold until full payment has been made.

The burden of risks of loss and deterioration is transferred to the Customer upon receipt of the Products by the Customer or a third party designated by the Customer. The Customer is responsible for the proper preservation of the Products ordered and delivered.

Invoices

As soon as the order is shipped, the invoice will be made available to the Customer by email. In the event of non-receipt of the invoice, the Seller invites the Customer to make the request by email to the email address contact@shivshakti.fr . All data provided and the recorded confirmation will constitute proof of the order.

Article 6: Delivery

6.1 Delivery costs

Delivery costs linked to an order give rise to a separate line on the invoice associated with the Customer's order.

We offer the following shipping and delivery methods:

Carrier: La Poste
Prices: Actual shipping costs except in the event of promotion
Shipping times: Shipping within 48 hours (2 working days) after receipt of payment
Delivery times: Tracked delivery 48 hours (2 working days) except in the event of an exceptional delay by the carrier.

These deadlines exclude orders placed on weekends and public holidays.

Shipping costs include packaging costs as well as actual postage costs. Shipping costs vary depending on the total weight of the package.

Our products are carefully packaged in bubble envelopes or cardboard boxes depending on their size and fragility.

If you wish to insure a shipment, additional costs will be billed to you depending on the value of the order and the current rates of the post office.

6.2 Delivery terms

Place of delivery

The Products ordered on the Site are delivered in mainland France, Corsica (excluding DROM-COM), Belgium, Switzerland, Germany, Luxembourg in particular.

Upon delivery of the Products, the Customer must be able to present a valid identity document if requested by the carrier. If you do not present proof of identity, the packages cannot be delivered to you.

The Products ordered are delivered to the delivery address provided by the Customer at the time of the order or to the collection point. The Customer must ensure that the address provided is accurate and complete. Any address error is attributable to the Customer, and the Seller declines all responsibility in this regard.

Delivery delay

Delivery times are expressed in working days, excluding public holidays.

Delivery will only take place after full collection by the Seller of the sums owed by the Customer.

The order preparation time is broken down into several stages:

- verification of the information entered by the Customer,

- registration and preparation of the order by the Seller and,

- delivery of the package to the carrier.

This preparation time may vary depending on orders and availability of Products from our suppliers, from 12 to 72 hours from the order validation email, excluding orders placed on weekends and public holidays. .

The order delivery time varies depending on:

- country of destination appearing on the shipping address provided by the Customer,

- delivery method chosen by the Customer,

This deadline excludes orders placed on weekends and public holidays.

The delivery time begins to run from the moment the Products leave the Seller's workshop and the Postal Services take into account the shipment.

Delivery tracking

Some carriers allow order tracking. The Seller will then provide the Customer with the tracking number allowing him to consult his shipment tracking at any time. The Products making up the same order are delivered in one go. In the event that the Seller splits the order into several packages, the Customer will only be billed for delivery costs once.

6.3 Delivery anomalies

The Seller monitors the delivery times of the packages given to the carriers. However, if the Customer notices a delivery anomaly (delay, change of collection point, loss of tracking, etc.), the Customer is invited to contact Customer Service at the following address: contact@shivshakti.fr in order to find a solution as soon as possible.

Absence of the Client

The Customer is required to provide all the information necessary for the proper delivery of the goods: name, first name, delivery or collection and billing address if different from the delivery address, telephone number.

In the event of the Customer's absence on the day of delivery, either delivery can be made without difficulty with deposit in the Customer's mailbox, or a delivery notice will be left by the carrier. The Customer will thus be able to organize with the carrier the collection of the Products ordered within the period indicated by the latter.

After these deadlines, the Products will be automatically returned to the Seller.

In the event of difficulties or information that could facilitate delivery, the Customer must inform the Seller, preferably when confirming the order at the Customer Service address: contact@shivshakti.fr.

Delays

The seller makes every effort to respect delivery times for Products linked to the order and according to the delivery method chosen by the Customer. In any case, delivery times (preparation time and delivery time) cannot exceed thirty (30) days from validation of the order. After these deadlines, the Customer may proceed to cancel the sale by written request (e-mail, post, online on “My account”), excluding a case of force majeure.

In the event of a significant delay in the preparation and sending of his order, the Seller invites the Customer to contact Customer Service at the following address: contact@shivshakti.fr in order to find a solution as quickly as possible.

Parcel control - Damage

Depending on the carrier selected, delivery of the package is done at a collection point against signature, at home in person (with or without signature) or directly in the Customer's mailbox.

Whatever the method of delivery of the package, the Customer is required to check, at the collection point or with the delivery person, the condition of the packaging of the package upon delivery. In the event of a problem, the Customer is invited to express his reservations in writing on the payroll sheet or any other support presented for this purpose by the carrier. Once the reservations have been made, the Customer will have the carrier sign the sheet and will keep a copy.

The Customer may, if necessary, refuse the package at the time of delivery by informing the delivery person that he does not wish to receive his package. The package will be returned automatically to the Seller, without return costs.

Any anomalies noted at the time of delivery (damage, package indicated delivered by the carrier but not received, etc.) must be declared to the Seller within three (3) working days from the date of delivery. receipt of the Products (the date indicated on the delivery tracking being taken as proof).

If the Customer fails to notify his reservations within the allotted time, the Customer is deemed to have accepted the Products without incident(s), damage(s), or anomaly(s). The Products delivered will thus be deemed to be free from any defect and no complaint, due to damage, missing product, damaged package, broken parts upon receipt, can be validly accepted by the Seller.

The Customer, however, retains the benefit of the Seller's guarantee.

Article 7: Return of products

Any request for Product return by the Customer will be made either by email to the following address: contact@shivshakti.fr, indicating their order number.

7.1 Right of withdrawal

Exercise of the right of withdrawal

According to articles L 121-6 to L 121-20 of the Consumer Code, the Customer has a legal withdrawal period of fourteen (14) days from receipt of the Product ordered to exercise their right of withdrawal. If this period expires on a Saturday, Sunday or public holiday, it is extended until the first following working day.

If he wishes to exercise his right of withdrawal, the Customer must notify the Seller, within this period of fourteen (14) days, of his decision to withdraw, by completing the withdrawal form or by making another unambiguous declaration stating its decision to withdraw, by email to the following address: contact@shivshakti.fr and by returning the Product(s) concerned.

The Customer does not need to provide reasons or pay a penalty.

The Customer must return the Product(s) concerned that they have already received without undue delay and, in any event, no later than fourteen days following communication of their decision to withdraw. The Products must be returned in their original packaging and in perfect condition, accompanied by all accessories and instructions. Products returned incomplete, damaged or damaged cannot be taken back by the Seller.

Delivery costs linked to the return of a product will be the responsibility of the Customer.

Reimbursement of the Customer in the event of exercising the right of withdrawal

Subject to compliance by the Customer with the above terms, the Seller undertakes to reimburse the Customer for all costs incurred no later than fourteen (14) days from receipt of the customer's withdrawal request. -this.

The Seller reserves the right to defer reimbursement until recovery of the returned Products or until the Customer has provided proof of shipment, the date chosen being the one on which the first of these two events occurs.

7.2 Return extended to 30 days

The Seller offers its Customers the possibility of returning their Product(s) up to 30 days from the date of delivery of the order.

The Products must be returned in their original packaging, in perfect condition (undamaged, not incomplete, not broken), accompanied by all accessories and instructions. Otherwise, the Seller reserves the right to refuse the return of the Products.

Subject to compliance by the Customer with the above stipulations, the Seller will reimburse all payments received by the Customer relating to the returned Product, except for delivery costs which remain the responsibility of the Customer, no later than thirty (30 ) days from receipt of the Products by the Seller. Reimbursement will be made with the same means of payment as that used by the Customer during their initial order, unless reimbursement by the initial means of payment proves impossible or, if the Customer and the Seller agree on a different means. .

Article 8: Liability and guarantee

8.1 Liability

The Seller makes its best efforts to provide quality service to the Customer. The Customer nevertheless acknowledges that he is solely responsible for the choice and selection of the Products, their conservation and their use.

The Customer is required to refer to the instructions for use provided with the Product ordered.

Information on product properties and provisions for digital product updates are contained in the product sheet. The Seller expressly points out that the product sheet may contain (i) information on the characteristics of the product or (ii) contains various information on updates to the digital product.

By accepting these terms and conditions, Customer agrees to any such deviating agreements with respect to product features or updates.

The Customer acknowledges that the proper functioning of the Site is subject to the conditions of access to the Internet network and its limits and possible restrictions (coverage, saturation, availability). The Seller's liability cannot therefore be engaged on this basis. The photographs and illustrations accompanying the Products on the Site have no contractual value. The Seller advises the Customer to refer to the Product sheet and in particular to its description to find out the precise characteristics. Also, in case of doubt, or to obtain additional information, the Customer is invited to contact Customer Service at the email address: contact@shivshakti.fr .

The Seller cannot be held responsible for:

any damage resulting from the Customer's use of the Products (prolonged exposure to chemicals, water or the sun for example),
in the event of incorrect, incomplete or incorrectly provided contact details by the Customer (delivery addresses, financial transactions: payments according to the method chosen by the Customer, transmission of RIB-IBAN to the Seller for reimbursements, Product references entered by the Customer and identified by the Seller on the Site, theft of customer account),
any event resulting from a case of force majeure which would delay or prevent the execution of its obligations,
contents of sites linked directly or indirectly to the Site and which are not under the control of the Seller.

Unless there is a public or mandatory provision, for all damages and losses that may appear as a consequence of total or partial non-performance or even faulty performance of its contractual or extra-contractual obligations, the Seller will only be liable up to the amount of only real damages and losses proven by the Customer which are the immediate consequence thereof without the total amount of damages to be paid by the seller, all causes combined, being able to exceed the amount of the invoice for the sale concerned.

This limit also applies to all consequences, including refunds by equivalent, which would be opposed to the Seller in the event of nullity or termination of the sale.

The Seller will in no case be liable for indirect damages suffered by the Customer such as, without limitation, loss of income, or any damage to physical, psychological and/or emotional health, indirect costs or expenses. or derivative. Rightly, the Seller points out that medical advice is always recommended and privileged.

8.2 Warranty

The Products sold by the Seller on the ShivShakti website to the Customer benefit from a lifetime warranty.

In order to trigger this guarantee, the Customer must keep the purchase invoice for the Product.

Under this guarantee, the Customer will be entitled to obtain repair of the Product.

To do this, the Customer undertakes to send the Seller the Product with all of its components. The Seller reserves the right to establish a quote if elements are missing to carry out the complete repair of the Product.

The warranty will not be covered by the Seller in the following cases:

Products not sold by the Seller;
Normal wear and tear of the Product;
Defects and consequences linked to an error by the Customer, improper handling by the Customer, abnormal use of the Product;
Storage harmful to the preservation of the Product;
Damage resulting from a case of force majeure;
Defects and consequences linked to non-compliant modification, repair, integration or addition by the Customer.

In all these hypothetical cases of exclusion of warranty, the Seller cannot be held responsible for the defect of the Product and any damage caused.

In the event of acceptance of the guarantee, the Seller will repair the Product within thirty (30) days following the date of confirmation of the defect.

The postal costs of sending the Product to the repair workshop will be the responsibility of the Customer, and the postal costs of sending the repaired Product will be the responsibility of the Seller. The Seller undertakes to ship the Product under the shipping conditions provided for in Article 6 of these General Terms and Conditions.

Article 9: Force majeure

The Seller cannot be held responsible towards the Customer for a delay or non-performance of one of its obligations when there is a case of force majeure. These cases include, but are not limited to: natural disasters, acts of government, war, attacks, fires, floods, explosions, power outages, computer disruptions or civil unrest.

The Seller reserves the right to suspend or terminate the Sale, totally or partially, in the event of force majeure defined as any event likely to stop, reduce, delay or make economically and significantly less profitable the sale of the Products or to prevent the normal execution of the sale.

The Customer will not then be able to claim any compensation from the Seller.

Article 10: Personal data

In accordance with the Data Protection Act of January 6, 1978, you have the rights to question, access, modify, oppose and rectify your personal data.

The Seller acts as responsible for the collection and processing of your personal data.

The Seller implements measures to guarantee the confidentiality, security and integrity of the Customer's personal data.

When ordering you will need to provide information such as your name, address and contact details in order to ship the order. This information will be accessible on your customer account by entering your username and password. You have the possibility to correct errors made in data entry at any time.

This data will be integrated into our customer register in order to facilitate transactions and build customer loyalty. They will be secured using a password and will be kept for the duration of the company's activity. If you do not want your data to be kept in our database, please contact us at the following address: contact@shivshakti.fr in order to make your information anonymous.

Article 11: Intellectual property

The Client acknowledges that all content appearing on the Site including in particular: the domain name, brands, texts, graphics, photographs, drawings, sounds, data, images, audios and videos , but also the Seller's tree structure, its navigation plan, its logos, the design and organization of its sections, their titles, the databases, their structures and their contents, existing or future, are protected and are the exclusive property of the Seller and/or its partners.

Consequently, unless expressly authorized in advance by the Seller, all reproductions, representations and uses by the Customer are prohibited.

Any failure by the Customer to comply with these obligations would constitute an infringement.

Article 12: Applicable law and dispute resolution

The General Conditions of Sale are subject to French law.

For any complaints, the Customer is invited to contact our Customer Service by e-mail at the following address: contact@shivshakti.fr.

In the event of failure, the Customer has the right to contact the Mediator service of FEVAD (Federation of e-commerce and distance selling) located at 60 rue de la Boétie, 75008 Paris, France, or with the online dispute resolution platform set up by the European Commission and intended to collect your possible observations in order to transmit them to the competent national mediators.

In the absence of an amicable settlement, any dispute will be submitted to the French courts.

Last updated October 26, 2022

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